Night Auditor

Residence Inn by Marriott; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

HRI Hospitality is seeking a Night Auditor for the Front Office to greet and assist guests, process check-ins/check-outs, and balance daily revenues. The role requires strong attention to detail, excellent customer service, and proficiency with PMS systems.

Overnight shifts, weekends, and holidays are required. Experience at a hotel front desk or in accounting is preferred, with the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience with PMS systems preferred.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to prioritize and multitask.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Balance and reconcile daily financial transactions.
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Follow safety and emergency procedures; log reservations, cancellations, and no-shows.

Skills

Attention to detail

Customer service

Communication

Problem solving

Critical thinking

PMS proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!JOB DESCRIPTIONJob Title: Night AuditorDepartment: Front OfficeSupervision Exercised: NoneSupervision Received: Guest Services ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent requiredExperiencePrevious hotel front desk or accounting experience preferred.Experience with PMS systems preferred.Skills and KnowledgeStrong attention to detail and accuracy.Excellent customer service and communication skills.Strong problem-solving and critical-thinking abilitiesProficiency with computers and hotel property management systems (PMS).Ability to prioritize and multitask.Job Duties and ResponsibilitiesGreet, register, and assist guests; process check-ins/check-outs.Answer phone calls, respond to guest requests, and resolve issues promptly.Balance and reconcile daily financial transactions.Run and review daily reports (e.g., room charges, revenue summaries).Audit and verify front desk postings and transactions.Process cash, credit card, and direct-bill transactions accurately.Ensure all reservations, cancellations, and no-shows are properly logged.Follow company policies and procedures, including safety and emergency protocols.Ability to work overnight shifts, weekends, and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.