Night Auditor

Bentley Legacy; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Bentley Legacy invites applications for a Night Auditor to manage the overnight front desk operations (typically 11pm–7am) and to prepare and balance daily reports. The role includes guest check-ins/outs, reservations, nightly balancing, security walks, and End of Day procedures.

The ideal candidate will have a high school diploma, hotel experience a plus, and English fluency. Proficiency in Microsoft Office and strong multitasking abilities are required.

Qualifications

• High School diploma or equivalent.
• Experience in a hotel or related field is a plus.
• Previous supervisory responsibility preferred.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Able to work with little supervision.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Knowledge of Accounting Principles.

Responsibilities

• Approach all guests and employees with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel services and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain knowledge of property amenities and local attractions.
• Operate Front Desk computer system.
• Initiate and complete the End of Day process.
• Stay current on required trainings.
• Complete the Night Audit checklist daily.
• Handle overnight guest requests.
• Know emergency procedures as required.
• Assign delivery of newspapers and Express Check-Outs.
• Prepare breakfast area for guest opening.
• Handle Lost and Found items.
• Perform other duties as requested by management.

Skills

Multitasking

Detail-oriented

Problem solving

Fluent English

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities

• Approach all guests and employees with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Initiate and complete the End of Day process.
• Stay current on all Hilton and Aimbridge required Trainings and courses.
• Complete the Night Audit checklist for computer procedures daily.
• Handle and follow through on all overnight guest requests.
• Have knowledge of and assist in emergency procedures as required.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Prep Breakfast area for guest opening. This includes reviewing a schedule to heat that days hot items and brewing coffee until breakfast attendant arrives.
• Handle items for Lost and Found.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Requirements

QUALIFICATIONS

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Previous supervisory responsibility preferred.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Knowledge of Accounting Principles.