Night Auditor

Spire Hospitality LLC; Covington (KY); In loco; USD 32.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Early pay

Hotel discounts

Wellness programs

Employee discounts

Descrizione del lavoro

SPIRE Hospitality LLC is seeking a Night Auditor in Covington, KY, to greet guests and deliver exceptional service through the night. You will ensure accurate daily revenue reporting, PMS balance, and smooth next-day operations, maintaining high standards of guest satisfaction.

The role requires attention to detail, computer proficiency with MS Office, and familiarity with hotel PMS systems such as OPERA or OnQ. Previous hotel experience is preferred, CPR/First Aid certification a plus.

Competenze

• High school diploma or its equivalent.
• 1-year experience as a Guest Services Agent.
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.

Mansioni

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Conoscenze

Guest service

Attention to detail

Computer literacy

MS Office

Formazione

High school diploma

Strumenti

OPERA PMS

OnQ PMS

MS Office (Outlook/Word/Excel)

Descrizione del lavoro

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati’s vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, wellness programs, wonderful hotel discounts and much more.

In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)