Overnight Guest & Revenue Auditor – Early Pay & Perks

Spire Hospitality LLC; Covington (KY); In loco; USD 32.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Early pay

Hotel discounts

Wellness programs

Employee discounts

Descrizione del lavoro

SPIRE Hospitality LLC is seeking a Night Auditor in Covington, KY, to greet guests and deliver exceptional service through the night. You will ensure accurate daily revenue reporting, PMS balance, and smooth next-day operations, maintaining high standards of guest satisfaction.

The role requires attention to detail, computer proficiency with MS Office, and familiarity with hotel PMS systems such as OPERA or OnQ. Previous hotel experience is preferred, CPR/First Aid certification a plus.

Competenze

• High school diploma or its equivalent.
• 1-year experience as a Guest Services Agent.
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.

Mansioni

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Conoscenze

Guest service

Attention to detail

Computer literacy

MS Office

Formazione

High school diploma

Strumenti

OPERA PMS

OnQ PMS

MS Office (Outlook/Word/Excel)

Descrizione del lavoro

SPIRE Hospitality LLC is seeking a Night Auditor in Covington, KY, to greet guests and deliver exceptional service through the night. You will ensure accurate daily revenue reporting, PMS balance, and smooth next-day operations, maintaining high standards of guest satisfaction.

The role requires attention to detail, computer proficiency with MS Office, and familiarity with hotel PMS systems such as OPERA or OnQ. Previous hotel experience is preferred, CPR/First Aid certification a plus.