Night Auditor

Spire Hospitality LLC; Orange (CA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401(k) match

Life insurance

Short/long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality LLC is seeking a Night Auditor/Front Desk Agent in California to warmly welcome guests and ensure seamless operations. You will close out daily financials, balance reports, and coordinate front desk tasks to deliver exceptional guest experiences.

The role requires at least 1 year as a Guest Services Agent, hotel PMS familiarity (OPERA, OnQ), and basic MS Office skills. CPR/First Aid certification is preferred, with a full-time schedule and opportunities within a supportive

Qualifications

• Hotel front desk experience preferred.
• 1 year experience as a Guest Services Agent required.
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees.
• Basic mathematical skills to prepare financial reporting.
• CPR/First Aid Certification.
• Previous experience with hotel PMS systems: OPERA, OnQ.

Responsibilities

• Deliver unparalleled service to guests by responding to questions and requests.
• Prepare daily Food & Beverage revenue reports and balance PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and troubleshoot computer problems during the shift.
• Enter revenue, expenses, and allowances into the system to generate daily reports.
• Conduct check-ins, check-outs, and promptly answer phone calls with professionalism.
• Resolve guest concerns with attentive service recovery.

Skills

Guest Services

Customer Service

Accounting knowledge

MS Office (Outlook, Word, Excel)

Education

High school diploma or its equivalent

Tools

OPERA

OnQ

MS Suite (Outlook, Word, Excel)

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Compensation: $21/hour

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)