Night Auditor

Commonwealth Hotels; Carrollton (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Commonwealth Hotels’ Candlewood Suites Carrollton is seeking a Part-Time Night Auditor/Overnight Front Desk Agent to welcome guests, manage check-ins and check-outs, and ensure a smooth overnight operation.

The role focuses on guest service, reservations handling, payment processing, and coordinating with housekeeping/maintenance while maintaining accurate PMS records. Weekend/holiday availability is preferred.

Qualifications

• High school diploma or equivalent required.
• Strong customer-service orientation and communication skills.
• Experience in hospitality or front desk roles preferred.
• Familiarity with property management systems (PMS).

Responsibilities

• Check guests in and out efficiently and warmly.
• Manage reservations, cancellations, and modifications.
• Respond to inquiries and resolve guest concerns promptly.
• Process payments and ensure accuracy per hotel policies.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Upsell hotel services and promote amenities to guests.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Problem-solving

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS systems

Job description

Join Our Team at the Candlewood Suites Carrollton!

Join Our Team at the Candlewood Suites Carrollton is seeking a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent.

About Us:

Working at the Candlewood Suites Carrollton offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel is at the heart of it all. Just minutes from local landmarks like the Algonquin Mill and the McCook House Civil War Museum, we offer guests a comfortable and welcoming stay in the center of Carrollton’s charm. As part of our team, you will play a vital role in creating memorable guest experiences while working in a supportive and collaborative environment. If you are ready to build your career in hospitality and make a meaningful impact, we would love to have you join us at Candlewood Suites

Why This Role?

Working as a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)

A high school diploma or equivalent

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

https://www.ihg.com/candlewood/hotels/us/en/carrollton/cakcr/hoteldetail

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Carrollton, Ohio!