Night Auditor

Commonwealth Hotels; Beavercreek (OH); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Same-day pay

Flexible spending accounts

Vacation days

Personal days

Holiday pay

Discounts on hotel stays

Professional training

Employee assistance program

Job summary

Commonwealth Hotels is seeking an Overnight Front Desk/Front Office Agent for Courtyard Dayton Beavercreek, Ohio, with anticipated Friday and Saturday 11:00 p.m. to 7:00 a.m. shifts.

This role places you at the heart of hospitality near Wright‑Patterson AFB and Wright State University. You will handle check‑ins and check‑outs, reservations, payments, guest inquiries and upsell hotel services while maintaining security and accuracy in the PMS.

Qualifications

• Previous experience in hospitality or customer-facing roles.
• Strong interpersonal and communication skills essential.
• Familiarity with computers and reservation/PMS systems.

Responsibilities

• Check-in and check-out processing with guests.
• Manage reservations, cancellations, and modifications.
• Respond to guest inquiries and special requests.
• Process payments and deposits in accordance with hotel policies.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Provide information about hotel services and local attractions.
• Upsell rooms and hotel amenities to enhance guest experience.

Skills

Customer service

Interpersonal skills

Communication skills

PMS familiarity

Education

High school diploma or equivalent

Tools

PMS

Reservation software

Job description

Join Our Team at Courtyard Dayton Beavercreek, Ohio! Courtyard Dayton Beavercreek, Ohio is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent.

Anticipated Schedule FRIDAY AND SATURDAY 11:00 p.m. until 7:00 a.m.

About Us:

Join the team at Courtyard Dayton Beavercreek, where our newly renovated hotel offers a vibrant work environment just minutes from Wright-Patterson AFB, Wright State University, and downtown Dayton. With exciting nearby developments, including a new Dick's Outdoor complex at Fairfield Commons Mall, you will be in the heart of it all. While providing our guests with perks like on-site Starbucks coffee, made-to-order breakfast, and a new fitness room, you will be supported by a management team that has been here for over three years. We are proud of our recent Marriott Bonvoy awards and past cleanliness recognition, and we are looking for dynamic individuals to join our amazing staff.

Why This Role?

Working as a Courtyard Dayton Beavercreek, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows yoto be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits:Medical, Dental and Vision
• Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:Hotel, food, and beverage savings for personal travel
• Professional Growth:Online training courses and Commonwealth University
• Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/daybc-courtyard-dayton-beavercreek/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Dayton Beavercreek, Ohio!