Night Auditor

Commonwealth Hotels; Panama City (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Next Day Pay

Vacation, Personal Days, and Holiday

Employee discounts

Job summary

Hilton Garden Inn Panama City is seeking a Full-Time Night Auditor/Overnight Front Desk professional to ensure smooth 24/7 operations. Responsibilities include check-in/check-out, reservations handling, guest service, payments, and coordinating with housekeeping and maintenance.

Ideal candidates will have strong communication, experience with hospitality software (PMS), multitasking ability, and a high school diploma. Weekend and holiday availability is required.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer-facing roles preferred.
• Familiarity with reservation or property management systems (PMS).
• Strong verbal and written communication skills essential.
• Ability to manage multiple tasks (phones, reservations, guest requests).
• Knowledge of upselling techniques beneficial for promoting upgrades.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Manage room reservations, cancellations, and changes.
• Respond to guest inquiries and resolve issues professionally.
• Process payments and deposits accurately.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Provide information on hotel services and local attractions.
• Upsell rooms and hotel amenities to enhance guest experience.
• Maintain accurate guest records in the PMS.
• Follow safety and security procedures to protect guests and staff.

Skills

Customer service

PMS knowledge

Communication skills

Multitasking

Upselling techniques

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS software

Job description

Join Our Team at Hilton Garden Inn Panama City, Florida!

The Hilton Garden Inn Panama City, Florida, is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent.

About Us:

Located in the heart of Panama City's business district, the Hilton Garden Panama City Beach offers a vibrant and welcoming atmosphere for both guests and employees. We are committed to delivering exceptional service with our modern amenities, comfortable accommodations, and a friendly team dedicated to making every stay memorable. Just minutes from the beautiful beaches and local attractions, including St. Andrews State Park and Tyndall Air Force Base, our hotel is the perfect place to grow your career in hospitality. If you are passionate about creating outstanding guest experiences and thrive in a supportive, team-oriented environment, we would love to have you join us at Hilton Garden Panama City.

Why This Role?

Working as a Full-Time, Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Agent, or Hotel Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Agent, or Hotel Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk, or Hotel Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk or Hotel Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Panama City, Florida!