Night Auditor

Woodspring Suites Canton; Canton (GA); Presencial; USD 18 000 - 22 000; Tempo integral

Resumo da oferta

Woodspring Suites Canton is seeking a Night Auditor to be the first point of contact for guests and to reflect our property’s vision, mission, and core values throughout the shift.

The role includes greeting guests, answering inquiries about services and local attractions, preparing end-of-day reports, balancing transactions, processing payments, and coordinating with other departments to resolve issues and ensure guest satisfaction. Some light maintenance tasks may be required.

Qualificações

• Greet guests and address inquiries about hotel services, amenities, and local attractions.
• Prepare and distribute end-of-day reports and ensure accurate accounting records.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Hospitality experience is preferred but not required.

Responsabilidades

• Greet guests and be the first point of contact for guest inquiries.
• Address inquiries about hotel services, amenities, and local attractions to ensure guest satisfaction.
• Prepare end-of-day reports with accurate accounting records.
• Balance transactions and process payments at shift end.
• Collaborate with other departments to resolve guest concerns and ensure satisfaction.

Conhecimentos

Excel

Word

Outlook

PowerPoint

Internet software

Guest service

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.

Compensation

$13 - $16 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!