Night Auditor

WoodSpring Suites Pensacola West; Pensacola (FL); On-site; USD 21,352 - 22,041; Part time

Job summary

WoodSpring Suites Pensacola West is seeking a Night Auditor responsible for being the first point of contact with guests, handling all stages of their stay. The ideal candidate will assist guests with check-ins and check-outs while preparing nightly reports and addressing guest inquiries.

The position requires strong customer service skills, physical ability to perform tasks as needed, and a guest-focused approach. The role welcomes applicants from all experience levels and offers competitive hourly compensation.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in hospitality is preferred but not required.

Responsibilities

• Prepare and distribute nightly reports.
• Address guest inquiries about hotel services.
• Welcome and assist guests with check-ins and check-outs.
• Resolve guest concerns to ensure satisfaction.
• Perform basic maintenance or housekeeping tasks.

Skills

Customer service skills

Multitasking

Basic maintenance

Job description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Responsibilities

• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality.

Compensation: $15.50 - $16 hourly