Night Auditor

ARK; Town of Florida (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

ARK in Town of Florida, NY, is seeking a Night Auditor to be the first point of contact and impression for guests, handling all stages of a guest’s stay while reflecting our property's vision and values.

The role includes greeting guests at check-in and check-out, addressing inquiries, and coordinating with departments to resolve concerns, ensuring a seamless experience. Reservations, both individual and group, are part of the responsibilities.

Qualifications

• Experience in customer service with a hospitality focus.
• Hospitality experience preferred but not required; all experience levels welcome.
• Able to stand, walk, and lift up to 25 pounds as needed.
• Proficient in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.

Skills

Customer service

Multitasking

Guest-focused mentality

Communication skills

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Compensation:

$17 hourly

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

Responsibilities

• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.