Night Auditor

OCI Hospitality; Brooklyn Center, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

OCI Hospitality is seeking a front desk professional to deliver exceptional guest service and seamless check-in/check-out experiences. You will monitor guest needs, coordinate with hotel services, and uphold standards across public areas and front office operations.

The role emphasizes professional communication, attention to detail, and the ability to handle busy periods with composure while supporting sales and guest satisfaction goals.

Qualifications

• Strong interpersonal and communication skills required.
• Excellent organization and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and addresses inquiries promptly.
• Registers and processes guests on arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Listens attentively to guests and anticipates needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses selling techniques to maximize revenue and occupancy.
• Completes daily management operations reports.
• Ensures guest accounts are accurate and complete.
• Maintains knowledge of hotel services and local area.
• Adheres to hotel SOPs and policies.
• Supports safety procedures for guests and staff.
• Assists other departments to improve operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional duties as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Poise under pressure

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner