Front Desk Agent | Valley River inn

Columbia Hospitality, Inc.; Eugene (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Hourly Pay $17.50

Paid Time off & Holiday Pay

Benefits - Medical, Dental, Vision

401K

HSA/FSA Plans

Employee Assistance Program

Discounted Lodging, Dining, Spa

Bonus Referral

Online Learning Platform

Volunteer Opportunities

Job summary

Columbia Hospitality is seeking a Front Desk Agent at Valley River Inn in Eugene, OR. You will manage efficient check-in/check-out, assist guests with requests, and support the Front Office team to deliver memorable hospitality experiences.

Ideal candidates bring hospitality or customer service experience, cash handling proficiency, and strong communication skills, with ability to work weekends and holidays. Training and team support are available in a values-driven culture.

Qualifications

• Experience in hospitality or customer service
• Cash handling with POS familiarity
• Strong communication skills and ability to work weekends/holidays can be expected

Responsibilities

• Handle guest check-in and check-out efficiently
• Work with guest services and front office on financial and service tasks
• Operate phone and radio paging per procedures
• Establish guest credits, issue keys, and explain hotel services
• Resolve guest issues with professionalism and escalate when needed
• Follow up with guests and team members to ensure satisfaction
• Make reservations for restaurant, transportation, and activities

Skills

Hospitality experience

Cash handling

Verbal communication

Weekend availability

Tools

POS system

Job description

Front Desk Agent | Valley River Inn

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay $17.50
• LTD Bus Pass
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Our Commitment to you:

"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

What Success Looks Like:

Your Impact

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the phone and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

What You Bring

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required
• Available to work weekends and holidays

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.