Night Auditor

Residence Inn Providence Lincoln; Boise (ID); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

PTO with immediate accrual

50% wage access before payday

Hotel discounts worldwide

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Double time for holidays

Employee Assistance Program (EAP)

Job summary

Residence Inn seeks a part-time Night Auditor for Fri/Sat/Sun overnight shifts. You greet guests, manage check-in/check-out, and reconcile the prior day’s revenues while delivering friendly, independent service.

Responsibilities include handling cash, booking reservations, assisting with inquiries about hotel facilities, and promoting the loyalty program. Strong multitasking and customer focus are essential.

Qualifications

• High School graduate or GED required.
• Knowledge of front desk operations and guest services.
• Proficient in English; other languages helpful.
• Able to work independently and as part of a team.
• Proficient computer skills including MS Office and hotel systems.
• Cash handling procedures and use of computerized cash registers.

Responsibilities

• Greet guests and register/check-in, ensuring accuracy of data.
• Book reservations and verify guest information and payments.
• Answer calls, route messages, and assist with check-out.
• Promote loyalty program and recognize members.
• Maintain records: cash flows, registration cards, reservations.
• Handle market and retail transactions and guest inquiries about local attractions.
• Keep confidentiality of guest records and manage cash drawer.

Skills

Front desk operations

Guest services

Cash handling

MS Office proficiency

Multilingual communication (helpful)

Independence and teamwork

Education

High School Diploma or GED

Tools

POS / Cash register

Hotel brand systems

Front desk management software

Job description

As a part time - Night Auditor on Friday/Saturday/Sunday, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA