Night Auditor

Ontario Trillium Foundation; Laredo (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Employee hotel room discounts

Medical / Dental / Vision

Job summary

The hotel in Texas is seeking a Night Auditor to reconcile daily financial transactions and provide overnight guest services. This role requires attention to detail and the ability to work independently during late hours.

You will check guests in and out, maintain guest folios, handle payments, respond to guest requests, and follow brand standards. Training and safety procedures are part of daily tasks; teamwork and discretion are essential for excellent guest experiences.

Responsibilities

• Smile and greet every person that walks through our doors
• Provide the highest quality of service at all times
• Promptly and effectively deal with any guest complaints or requests
• Check guests in and out of the hotel in accordance with all brand standards
• Accurately maintain all guest’s folios including posting payments, incidental charges, and rebates when necessary
• Use appropriate telephone scripted greetings at all times
• Complete all required brand training within appropriate hotel established timelines
• Understand and execute all emergency policies and procedures as well as PIC checklist items
• Maintain cash drawer at the appropriate level and follow cash handling procedures
• Keep lobby and desk area clean and presentable at all times
• Communicate important shift information to the overnight team and management
• Move/lift items weighing up to 50 lbs as needed
• Adhere to all hotel rules and procedures while providing great guest experiences
• Verify front desk transactions and ensure required backups to the PMS
• Complete the PMS night audit procedures
• Print and distribute all reports and folios to guest rooms
• Communicate guest requests and safety concerns to the overnight staff
• Carry out other reasonable requests from hotel leadership
• Work with minimal supervision and prioritize guest satisfaction

Job description

Job Summary:

Join our team as a Night Auditor responsible for reconciling daily financial transactions and providing overnight guest services. This position suits detail-oriented individuals who are comfortable working independently during late-night hours.

Job Description:

To assist all guests, coworkers, and vendors in a friendly, courteous, efficient, and professional manner.Our Night Auditors set the tone for our guests entire stay, so it is critical that our guests are our focus at all times.

Essential Job Functions:

• Smile and greet every person that walks through our doors
• Provide the highest quality of service at all times
• Promptly and effectively deal with any guest complaints or requests
• Check guests in and out of the hotel in accordance with all brand standards
• Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary
• Use appropriate telephone scripted greetings at all times
• Complete all required brand training with in appropriate hotel established timelines
• Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist
• Properly maintain cash drawer at the appropriate level and follow all cash handling procedures
• Keep lobby and desk are clean and presentable at all times
• Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift
• Must be able to move/lift items weighing up to 50 lbs from time to time
• Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work
• Verify all front desk transactions and ensure all required back up balances to the Property Management System
• Effectively complete the Property Management System’s night audit procedures
• Print and complete all required reports
• Ensure all guest folios are printed and distributed to the guest rooms for all departing guests
• Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate
• Carry out all other reasonable requests as requested by the hotel leadership team
• Must be able to work with minimal supervision and be able to make decisions that take care of the guests needs to ensure customer satisfaction

Benefits:

• Competitive Pay
• Friendly and team-focused environment
• Access to pay early
• Employee purchasing assistance program
• Employee hotel room discounts
• Medical / Dental / Vision / Short Term Disability
• Vacation and Holiday Pay
• Opportunity for Advancement