Night Auditor

Residence Inn Providence Lincoln; City of Poughkeepsie (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO with immediate accrual

Health Insurance

Hotel Discounts Worldwide

401(k) with immediate match

Double Time for Holidays Worked

Employee Assistance Program (EAP)

Job summary

Residence Inn Providence Lincoln is seeking a Night Auditor to serve as the overnight guest services anchor, managing check-ins/outs, reservations, calls, and payments while promoting loyalty benefits and maintaining brand standards.

You will work independently during the overnight shift, ensure accurate cash handling, nightly reconciliation, and assist guests with local information and services. A friendly, detail-oriented team player with high school education and strong English is ideal.

Qualifications

• High School Graduate or GED required.
• Proficient in English (reading/writing/speaking).
• Experience with front desk operations and guest services.
• Ability to work independently and as part of a team.
• Proficient computer skills including MS Office.
• Cash handling knowledge and familiarity with computerized cash registers.

Responsibilities

• Greet and welcome guests during overnight hours.
• Book guest hotel reservations and register guests.
• Verify reservations and secure payment information.
• Answer calls and route messages accurately.
• Promote loyalty program and recognize members.
• Handle guest complaints and escalate as needed.
• Manage cash drawer and nightly transactions.
• Maintain records of cash flows and registrations.
• Process market and retail transactions for guests.
• Provide information on hotel facilities and local attractions.

Skills

Front desk operations

Customer service

Cash handling

Computer skills

Teamwork

English proficiency

Education

High School/GED

Tools

MS Office

Brand operating systems

Job description

As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA