Night Auditor

Gulf Coast Hotel Management, Inc.; Blue Ash (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor to join their team in Blue Ash, Ohio. This entry-level position involves assisting guests, managing check-ins and check-outs, and ensuring high standards of service. The role offers great pay and benefits in a respectful and progressive environment.

Benefits

Health and Dental Insurance for Full-Time Associates

401(k) with Employer Match

Paid time off for all Associates

Six paid holidays for Full-Time Associates

Employee Assistance Program

Employee Discount and Hotel Guest Room Programs

Employee Referral Program

Qualifications

• 1 year hospitality experience preferred.
• Work authorization required.
• Flexible schedule; evenings, weekends, holidays may be required.

Responsibilities

• Assist guests with check-ins and check-outs.
• Ensure quality service and guest satisfaction.
• Respond to issues after normal business hours.

Skills

Integrity

Adaptability

Communication

Dependability

Interpersonal Skills

Professionalism

Job description

Join to apply for the Night Auditor role at Gulf Coast Hotel Management, Inc.

Looking for someone willing to cover two day shifts and two night shifts.

Find your place to belong, join our team! Earn great pay and benefits while honoring your craft alongside the best hospitality professionals in the area. Not just your typical job, work in a respectful and progressive environment that values what people bring to the team!

The Night Auditor is responsible for assisting guests at check-in and check-out, answering and processing phone calls, and handling all special requests for services or information in accordance with brand and Gulf Coast standards, policies, and procedures.

Reports to: General Manager and Senior Guest Services Representative

Job Description

1. Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM.
2. Ensure that all service provided is consistently prompt and courteous, designed to meet high standards of quality, resulting in guest satisfaction and repeat business.
3. Greet after-hours guests, assist with check-ins and check-outs, register and assign rooms, issue room keys/cards, explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change for guests, make and confirm reservations, compute bills, present statements, and collect payments from departing guests.
4. Conduct physical inspections of the property.
5. Respond to any problems or issues that occur after normal business hours, clock in and out for all calls and work performed.
6. Stay informed about hotel policies concerning room/sign rates, discounts, and special offerings.
7. Maintain proficiency in all computer and software systems used at the location.
8. Provide guests with directions and information regarding property amenities, room features, services, hours of operation, and local attractions.
9. Record guest comments or complaints, referring guests to GM as necessary.
10. Know property emergency procedures and respond promptly to emergencies.
11. Assist in cleaning and maintaining common areas within the hotel to brand and Gulf Coast standards.
12. Work in the laundry area, loading/unloading washers and dryers and folding items.
13. Report major repairs to GM or Maintenance Support.
14. Ensure the security needs of the property and guests are met.
15. Wear appropriate attire per the dress code.
16. Perform other duties as assigned.

Essential Skills

1. Integrity: display strong moral principles and work ethic.
2. Adaptability and flexibility: adapt to changing requirements.
3. Communication: convey information clearly.
4. Dependability and reliability: responsible attendance, punctuality, attention to detail, following directions.
5. Interpersonal Skills: work effectively with others.
6. Professionalism: demonstrate self-control, maintain a professional demeanor and positive attitude.

Physical Requirements

1. Ability to stand, walk, sit, handle objects, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, hear, taste, and smell.
2. Lift and move objects weighing up to 50 lbs.
3. Bend, kneel, crouch frequently.
4. Perform repetitive movements and work in various environmental conditions.

Experience And Requirements

1. 1 year hospitality experience preferred.
2. Work authorization required.
3. Pre-employment drug screening required.
4. Flexible schedule; evenings, weekends, holidays may be required.

What We Offer

1. Health and Dental Insurance for Full-Time Associates
2. 401(k) with Employer Match
3. Paid time off for all Associates
4. Six paid holidays for Full-Time Associates
5. Time and a half for hours worked on designated holidays
6. Employee Assistance Program
7. Employee Discount and Hotel Guest Room Programs
8. Employee Referral Program

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality