Night Auditor

Nobu Hotel Atlanta; Atlanta (GA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Travel benefits with Nobu Hotels

401k contributions

Job summary

Nobu Hotel Atlanta is seeking a Night Auditor to manage the front office and overnight accounting, ensuring accurate balance of the day’s transactions while delivering excellent guest service.

Responsibilities include greeting guests, handling check-in/check-out, upselling room options, and responding promptly to guest requests to enhance their stay. The role supports a seamless night operation and guest satisfaction through attentive service.

Responsibilities

• Greet guests and complete check-in, input guest details, issue keys and welcome packets.
• Check out guests, process payments, and balance day’s transactions.
• Answer questions about hotel services and local activities.
• Upsell suite rooms and additional hotel features.
• Respond promptly to guest requests to ensure satisfaction.

Job description

Night Auditor is responsible for the management of the front office and overnight accounting function to balance the day’s transactions and provide great service to our guests overnight. Responsibilities include:

• Welcome guests to the hotel and complete the check in process by inputting guest information, confirming details of their stay and providing keys and a welcome packet.

• Checking out guests, ensuring they had a good stay at the hotel, using the point-of-sale system, handling money, processing credit and debit cards to collect payment.

• Assist guest with answering questions about the different departments of the hotel and also assisting in suggestions for activities and services outside of the hotel.

• Use up-selling to promote suite room types and additional features of the hotel.

• Assist with guest request and respond in a timely manner to ensure satisfaction

Nobu Hotel Atlanta provide a great benefits package with medical coverage, health resources, paid time off, travel benefits with Nobu Hotels, 401k contributions and more.