Night Auditor

Peachtree Group; Ashburn (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Night Auditor to complete nightly audit functions while delivering exceptional guest service at the front desk. You will assist guests with check-ins/check-outs, process reservations, respond to inquiries, and maintain security and accuracy during the overnight shift.

Responsibilities include cash drawer accuracy, room status updates, logging shift information, and collaboration with all hotel departments to ensure top-quality service.

Qualifications

• Proactive mindset with guest security in mind.
• Accurate cash handling and cash drawer reconciliation.
• Able to greet, register, and assign rooms.
• Process guest registrations and collect payments accurately.
• Prepare express checkout folios for guests.
• Maintain room status inventory and lobby cleanliness.

Responsibilities

• Answer guest inquiries about hotel services, directions, and local recommendations.
• Record shift notes and audit reports for the night audit.
• Communicate shift information to the next supervisor to ensure a smooth hand-off.
• Collaborate with other hotel departments to maintain service quality.
• Perform additional duties as assigned by management.

Skills

Cash handling

Guest service

Attention to detail

Communication skills

Team collaboration

Tools

Front desk software

Job description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.