Night Auditor

Renaissance Concourse Hotel; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Renaissance Concourse Atlanta Airport Hotel is seeking a Night Auditor to oversee overnight operations and deliver outstanding guest service. You will manage check-ins and check-outs, balance daily transactions, and ensure accuracy of guest accounts.

Key duties include posting room charges, reconciling revenue, handling credit card transactions, and keeping guests informed about hotel services, local area offerings, and safety procedures.

Responsibilities

• Assist guests in a courteous and professional manner, ensuring guest satisfaction by going the extra mile whenever possible.
• Promptly register and process guest arrivals and departures, ensuring all accounts are accurate and up-to-date.
• Verify and post all room charges and guest account transactions, ensuring all guest accounts are current and balanced by 6:00 a.m. or per Brand Standards.
• Reconcile daily revenue, complete end-of-day financial procedures, and prepare daily reports for management.
• Handle credit card transmittals, direct billing, and no-show billings for the day.
• Maintain knowledge of hotel services, facilities, and local area to effectively assist guests with inquiries.
• Utilize sales techniques to promote hotel services and maximize occupancy and revenue.
• Answer telephone calls professionally and assist guests with inquiries or requests.
• Follow hotel safety and security procedures to maintain a secure environment for both guests and associates.
• Keep immediate supervisors informed of any issues or unusual situations that require attention.
• Handle basic front desk responsibilities such as check-ins, check-outs, and telephone operations during overnight hours.
• Maintain hotel gift shop supplies and ensure proper inventory levels.
• Efficiently handle cash transactions and maintain balanced cash reports.

Job description

Job Description

As a Night Auditor at the Renaissance Concourse Atlanta Airport Hotel, you will ensure smooth overnight operations while providing excellent guest service. You will handle guest check-ins and check-outs, balance daily financial transactions, and maintain the accuracy of guest accounts.

Job Description

As a Night Auditor at the Renaissance Concourse Atlanta Airport Hotel, you will ensure smooth overnight operations while providing excellent guest service. You will handle guest check-ins and check-outs, balance daily financial transactions, and maintain the accuracy of guest accounts.

Key Responsibilities

• Assist guests in a courteous and professional manner, ensuring guest satisfaction by going the extra mile whenever possible.
• Promptly register and process guest arrivals and departures, ensuring all accounts are accurate and up-to-date.
• Verify and post all room charges and guest account transactions, ensuring all guest accounts are current and balanced by 6:00 a.m. or per Brand Standards.
• Reconcile daily revenue, complete end-of-day financial procedures, and prepare daily reports for management.
• Handle credit card transmittals, direct billing, and no-show billings for the day.
• Maintain knowledge of hotel services, facilities, and local area to effectively assist guests with inquiries.
• Utilize sales techniques to promote hotel services and maximize occupancy and revenue.
• Answer telephone calls professionally and assist guests with inquiries or requests.
• Follow hotel safety and security procedures to maintain a secure environment for both guests and associates.
• Keep immediate supervisors informed of any issues or unusual situations that require attention.
• Handle basic front desk responsibilities such as check-ins, check-outs, and telephone operations during overnight hours.
• Maintain hotel gift shop supplies and ensure proper inventory levels.
• Efficiently handle cash transactions and maintain balanced cash reports.

This role is essential in ensuring a seamless guest experience and smooth financial operations overnight, contributing to the overall success of the hotel's daily functions.

Job Type

Full-time.

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.

Schedule

• 8 hour shift.
• Holidays.
• Night shift.
• Weekends as needed.

Work Location

In person.