Night Auditor

Renaissance Atlanta Concourse; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Renaissance Concourse Atlanta Airport Hotel in Atlanta, GA seeks a Night Auditor to oversee overnight operations and deliver guest service excellence, including check-ins/outs and balancing daily transactions. You will verify and post room charges, reconcile revenue, prepare daily management reports, and handle guest inquiries while maintaining security and brand standards.

This full-time, in-person role offers a comprehensive benefits package and requires attentiveness, accuracy, and courteous

Responsibilities

• Assist guests courteously, ensuring satisfaction during overnight shifts.
• Register and process arrivals/departures with accurate accounts.
• Verify and post room charges, balancing accounts by 6:00 a.m. per Brand Standards.
• Reconcile daily revenue and complete end-of-day procedures.
• Handle credit card transmittals, direct billing, and no-show bills.
• Maintain knowledge of hotel services to assist guests.
• Utilize sales techniques to promote hotel services and occupancy.
• Answer phones and assist guests with inquiries.
• Follow safety procedures to maintain a secure environment.
• Keep supervisors informed of issues.
• Perform basic front desk duties overnight.
• Maintain gift shop supplies and inventory.
• Efficient cash handling and balanced cash reports.

Job description

Job description:

As a Night Auditor at the Renaissance Concourse Atlanta Airport Hotel, you will ensure smooth overnight operations while providing excellent guest service. You will handle guest check-ins and check-outs, balance daily financial transactions, and maintain the accuracy of guest accounts.

Key Responsibilities:

• Assist guests in a courteous and professional manner, ensuring guest satisfaction by going the extra mile whenever possible.
• Promptly register and process guest arrivals and departures, ensuring all accounts are accurate and up-to-date.
• Verify and post all room charges and guest account transactions, ensuring all guest accounts are current and balanced by 6:00 a.m. or per Brand Standards.
• Reconcile daily revenue, complete end-of-day financial procedures, and prepare daily reports for management.
• Handle credit card transmittals, direct billing, and no-show billings for the day.
• Maintain knowledge of hotel services, facilities, and local area to effectively assist guests with inquiries.
• Utilize sales techniques to promote hotel services and maximize occupancy and revenue.
• Answer telephone calls professionally and assist guests with inquiries or requests.
• Follow hotel safety and security procedures to maintain a secure environment for both guests and associates.
• Keep immediate supervisors informed of any issues or unusual situations that require attention.
• Handle basic front desk responsibilities such as check-ins, check-outs, and telephone operations during overnight hours.
• Maintain hotel gift shop supplies and ensure proper inventory levels.
• Efficiently handle cash transactions and maintain balanced cash reports.

This role is essential in ensuring a seamless guest experience and smooth financial operations overnight, contributing to the overall success of the hotel's daily functions.

Job Type:

Full-time.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.

Schedule:

• 8 hour shift.
• Holidays.
• Night shift.
• Weekends as needed.

Work Location:

In person.