Night Auditor

TPG Hotels and Resorts; Meredith (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability insurance

Supplemental life insurance

Flexible spending accounts

401(k) retirement plan with company/匹配

Paid time off and holidays

Employee assistance program

Hotel discounts across TPG properties

Job summary

TPG Hotels and Resorts in Meredith, NH is seeking a Night Auditor to oversee nightly financial and administrative tasks. You will assist guests with late check-ins/early check-outs and manage front desk operations during the night shift.

Responsibilities include posting charges, reconciling accounts, generating daily revenue reports, handling calls, data entry, and maintaining records, while ensuring data protection and safety.

Qualifications

• High school diploma or equivalent required.
• Proven experience in hotel front office or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Process night-time check-ins/outs and manage reservations.
• Handle calls, messages, and guest inquiries during the night shift.
• Maintain accurate records of financial transactions and guest interactions.
• Post charges and reconcile guest accounts in the PMS.
• Prepare and balance daily revenue reports across revenue streams.
• Perform end-of-day reconciliation in the POS/PMS system.
• Monitor premises for safety and respond to emergencies as needed.

Skills

Front desk operations

Guest services

Communication skills

Hotel management software

Microsoft Office

Education

High School diploma or equivalent

Tools

Hotel management software

Job description

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

• Guest Services
  • Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
  • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations
  • Process check-ins and check-outs for guests arriving and departing during the night hours.
  • Manage reservations and room assignments, ensuring accurate information and availability.
  • Handle phone calls, take messages, and provide information to guests as needed.
  • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  • Ensure compliance with data protection and privacy regulations when handling guest information.
  • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Nightly Reports and Reconciliation
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
  • Accounting and Bookkeeping
    • Post charges, payments, and adjustments to guest accounts accurately.
    • Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
  • Security and Safety
    • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
    • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills And Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED