Night Auditor

Kana Hotel Group; Alabama; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hospitality group where your customer service skills will shine. This role involves ensuring a warm welcome for guests, managing check-ins, and providing information about hotel amenities. You'll play a crucial part in maintaining the front desk's organization and cleanliness while addressing guest needs promptly. If you thrive in a fast-paced environment and have a passion for hospitality, this position offers a fantastic opportunity to grow your career in the hotel industry.

Qualifications

• Previous hospitality experience preferred.
• Experience with cash handling and credit card procedures.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Respond promptly to guest inquiries or complaints.
• Maintain cleanliness and organization of front desk areas.

Skills

Customer Service

Attention to Detail

Cash Handling

Organizational Skills

Education

High School diploma/GED

Job description

Primary Responsibilities

1. Review all guaranteed arrivals and verify that all credit cards are valid by running numbers to ensure they are not already in house.
2. Ensure that rooms (day use) are listed as dirty in the computer to facilitate housekeeping.
3. Explain and provide promotional items to each guest checking in.
4. Explain hotel amenities such as free breakfast, spa, fitness center, voicemail, etc., to guests.
5. Document new commercial customers checking in for potential account setup.
6. Inquire about blocked rooms and coordinate with maintenance to resolve issues.
7. Ensure rollaway beds and cribs are correctly positioned as shown on the computer.
8. Respond promptly to guest inquiries or complaints and offer alternatives if demands cannot be met.
9. Perform other hotel duties as needed.
10. Document guest accidents by completing the accident report form.
11. Complete the maintenance log for reported complaints.
12. Maintain cleanliness and organization of all front desk areas.
13. Greet guests warmly and proactively.
14. Perform other duties as assigned.

Education/Experience

• High School diploma/GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience with cash handling, credit card procedures, and math concepts.
• Attention to detail and organizational skills.
• Knowledge of hotel layout, amenities, procedures, and organization.
• Knowledge of local area including major highways, businesses, community events, and attractions.

Our company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all employment terms and conditions.