Night Audit Supervisor: Lead Banking & Guest Service

Hei Hotels Inc.; Pittsburgh (Allegheny County); Vor Ort; USD 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Vacation and holidays

Pet insurance

Disability insurance

401(k) with company match

Hotel room discounts

Zusammenfassung

Hei Hotels Inc. is seeking a Night Audit Supervisor at the Pittsburgh Marriott City Center to maintain financial controls and hotel standards while guiding a night-shift team.

You will coordinate with security, housekeeping, and other departments to ensure quality service for every guest. This role requires hiring, training, and evaluating night staff, balancing and closing daily accounts, and responding promptly to guest issues to sustain high satisfaction.

Qualifikationen

• Hotel experience preferred.
• Basic mathematical skills and ability to make accurate calculations using a 10-key.
• Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Effective verbal and written communication skills; adapt communication to different audiences.

Aufgaben

• Interview, hire, train, evaluate performance, and handle discipline when appropriate.
• Supervise the night audit/hotel associates; review and verify daily work.
• Balance, reconcile, and close daily accounts and prepare daily statements with proper controls.
• Control the Night Audit Bank.
• Review timecards and payroll reports.
• Perform functions of Night Auditors as needed to provide coverage.
• Prepare the daily activity sheet and report noteworthy events and serious accounting violations.
• Respond to customer issues promptly to maintain satisfaction.
• Maintain regular attendance and be available to work on a schedule.
• Perform other job-related duties as assigned.

Kenntnisse

Hotel experience

Math skills

Guest service

Computers / data entry

Communication

Jobbeschreibung

Hei Hotels Inc. is seeking a Night Audit Supervisor at the Pittsburgh Marriott City Center to maintain financial controls and hotel standards while guiding a night-shift team.

You will coordinate with security, housekeeping, and other departments to ensure quality service for every guest. This role requires hiring, training, and evaluating night staff, balancing and closing daily accounts, and responding promptly to guest issues to sustain high satisfaction.