Night Audit Supervisor

CoralTree Hospitality Group; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

CoralTree Hospitality Group seeks a front desk associate to provide friendly, efficient service at the hotel lobby and manage check-in/check-out. The role includes running the night audit and entering data into the PMS system to ensure accurate nightly totals.

Qualifications include a high school diploma, Marriott experience preferred, and strong English communication. You must be flexible to work weekends and holidays and deliver exceptional guest service.

Qualifications

• High school diploma required.
• One year accounting experience preferred.
• Marriott experience preferred.
• Fluency in English, verbal and non-verbal.
• Clear communication and directions.
• Basic math calculations.
• Excellent customer service and communication skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Provide friendly front desk service and efficient check-in/check-out.
• Verify and swipe credit cards for authorization.
• Handle cash, balance an assigned house bank.
• Post charges to guest rooms and house accounts.
• Retrieve messages, mail, and faxes for guests.
• Research and perform revenue audit function.
• Input audit information into the general ledger system.
• File paid invoices in night audit packs.
• Respond to charge inquiries promptly.
• Send copies of guest folios via fax or mail.
• File registration cards in room-number order.
• Notify guests of incoming faxes via computer messaging.

Skills

Customer service

English fluency

Cash handling

Night audit

Education

High school diploma

Tools

PMS system experience

Job description

Overview

Overview

Provide friendly, efficient, and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Run the night audit process through the PMS system.

Responsibilities

Responsibilities

• Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
• Verify and swipe credit cards for authorization using electronic acceptance methods.
• Handle cash, make change and balance an assigned house bank.
• Post charges to guest rooms and/or house accounts as needed.
• Retrieve messages, mail, and facsimiles for guests as requested.
• Research and perform revenue audit function.
• Upon completion of audit, input information into general ledger system.
• File paid invoices in night audit packs.
• Research and respond to charge inquiries on a timely basis.
• Send copies of guest folios on a timely basis via fax or mail.
• File registration cards in suite number order.
• Notify guests of incoming faxes using the message function on the computer.

Qualifications

Qualifications

• High school graduate.
• One year Accounting experience preferred
• Marriott experience preferred
• Fluency in job related English, both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Excellent customer service & communication skills
• Desire to grow & develop.
• Musty be able to work a flexible schedule to include weekends and holidays.