Night Audit Specialist - Guest Experience & Growth

Palihotel San Francisco; San Francisco (CA); In loco; USD 42.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career development

Employee discounts

Descrizione del lavoro

Palihotel San Francisco is seeking a Night Audit Agent to manage overnight front desk functions, including check-in/check-out, billing, and folio settlements. You will handle calls, emails, and guest inquiries while ensuring accurate data entry in Opera PMS and adherence to safety protocols.

Responsibilities include reconciling daily postings, generating next-day reports, and supporting other departments as needed to keep the hotel running smoothly overnight.

Competenze

• 1 year of related front desk or night audit experience preferred.
• Strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and accounting reports.
• Proficient with property management/POS systems.
• Clear verbal and written English communication.
• Maintain confidentiality of guest information and hotel data.

Mansioni

• Serve as the primary overnight contact for guests, handling check-in/check-out, billing, and folio settlements.
• Answer phone calls and emails, proactively resolving guest needs.
• Enter guest data and payments accurately in hotel systems (Opera).
• Coordinate with Front Desk Manager, Housekeeping, or Engineering for guest requests and safety checks.
• Reconcile daily front desk tasks, balance room posts, and close daily books.
• Run accounts receivable and prepare next-day reports.
• Investigate safety incidents and document actions to prevent recurrence.
• Escalate significant guest complaints to management.
• Maintain professional appearance and represent the hotel during overnight shifts.
• Support other departments as needed to run overnight operations.

Conoscenze

Front desk experience

Interpersonal skills

Organizational skills

Arithmetic aptitude

Accounting reports

English communication

Confidentiality

Strumenti

Opera PMS

POS systems

Descrizione del lavoro

Palihotel San Francisco is seeking a Night Audit Agent to manage overnight front desk functions, including check-in/check-out, billing, and folio settlements. You will handle calls, emails, and guest inquiries while ensuring accurate data entry in Opera PMS and adherence to safety protocols.

Responsibilities include reconciling daily postings, generating next-day reports, and supporting other departments as needed to keep the hotel running smoothly overnight.