Night Audit Specialist — 3rd Shift, Flexible Hours & Perks

Seva Hospitality; Olde West Chester (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee hotel discounts across Seva H

Flexible scheduling — full-time and 1-

Job summary

Holiday Inn is seeking a Front Desk Associate to warmly welcome guests, check in arrivals, and manage reservations using a PMS. The role includes handling calls, inquiries, and promoting rewards programs, with a focus on a smooth first impression.

The position offers 3rd shift hours (11 PM–7 AM) in Ohio, with flexible scheduling across shifts and opportunities for career growth within Seva Hospitality's expanding portfolio. Strong customer service and reliable punctuality are essential.

Qualifications

• Customer service and communication skills are essential.
• Ability to multitask in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Tools

PMS experience IHg/HotelKey/Hilton/PEP

Job description

Holiday Inn is seeking a Front Desk Associate to warmly welcome guests, check in arrivals, and manage reservations using a PMS. The role includes handling calls, inquiries, and promoting rewards programs, with a focus on a smooth first impression.

The position offers 3rd shift hours (11 PM–7 AM) in Ohio, with flexible scheduling across shifts and opportunities for career growth within Seva Hospitality's expanding portfolio. Strong customer service and reliable punctuality are essential.