Night Audit PT/Overnight Agent /Hilton Westshore

Remington Hospitality; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

A hotel management company located in Florida is seeking a candidate to perform daily audit functions and manage front desk operations in an efficient manner. Responsibilities include reviewing room and tax postings, conducting system backups, and providing excellent guest service during check-ins and check-outs. The ideal candidate should have a strong understanding of accounting policies and maintain professionalism in guest interactions. This role is crucial for ensuring smooth hotel operations.

Responsibilities

• Perform daily audit functions for front office and hotel outlets.
• Review room and tax postings for accuracy and correct errors.
• Complete back-up of front office computer system.
• Understand management's accounting and credit policies.
• Responsible for front desk functions including check-ins and check-outs.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job description

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.