Night Auditor

109 - Element New Orleans; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Night Auditor at 109 - Element New Orleans is responsible for overnight front desk operations, including guest check-ins/outs, balancing transactions, preparing daily reports, and performing end-of-day procedures. This role requires attention to detail, the ability to multitask, and strong customer service skills.

It includes maintaining knowledge of hotel amenities, handling guest requests, and following security protocols.

Qualifications

• High School diploma or equivalent.
• Experience in a hotel or related field preferred.
• Fluent in English, both written and verbal.
• Ability to stand for long periods.
• Operational knowledge of Microsoft Office suite.

Responsibilities

• Approach all guests and employees with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel services and hours of operation.
• Be aware of rates, packages, and promotions.
• Maintain knowledge of amenities, events, and local attractions.
• Operate Front Desk computer system.
• Initiate and complete the End of Day process.
• Stay current on required trainings and courses.
• Complete the Night Audit checklist for procedures daily.
• Handle overnight guest requests and emergencies as needed.
• Assign delivery of newspapers and Express Check-Outs.
• Prepare Breakfast area for guest opening.

Skills

Guest service

Communication

Multitasking

MS Office

Customer focus

Education

High School Diploma

Tools

Front Desk System

Job description

Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

RESPONSIBILITIES:

• Approach all guests and employees with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Initiate and complete the End of Day process.
• Stay current on all Hilton and Aimbridge required Trainings and courses.
• Complete the Night Audit checklist for computer procedures daily.
• Handle and follow through on all overnight guest requests.
• Have knowledge of and assist in emergency procedures as required.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Prep Breakfast area for guest opening. This includes reviewing a schedule to heat that days hot items and brewing coffee until breakfast attendant arrives.
• Handle items for Lost and Found.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Requirements

QUALIFICATIONS:

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Previous supervisory responsibility preferred.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Knowledge of Accounting Principles.