Night Audit & Overnight Guest Services Specialist

Legacy Ventures; Gatlinburg (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Legacy Ventures in Gatlinburg, TN is seeking a Night Auditor to oversee overnight hotel operations and balance daily transactions. You will process night audit reports, respond to guest needs, and maintain security and confidentiality during third shift hours.

Responsibilities include upselling, cash handling, and maintaining knowledge of PMS, PBX, locks, and fire alarm protocols while delivering courteous service and a professional environment for guests and team members.

Qualifications

• Night auditor responsibilities and hotel operations.

Responsibilities

• Process night audit reports and balance daily hotel operations in a timely and accurate manner.
• Deliver prompt, courteous service to guests.
• Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
• Monitor guest accounts, review credit activity, and take necessary action.
• Adhere to cash handling policies and procedures
• Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
• Complete all tasks outlined in the night shift checklist.
• Maintain a clean, professional appearance and organized work area.
• Stay informed about the hotel’s surrounding area to assist guests.
• Ensure guest confidentiality and handle sensitive information discreetly.
• Foster a positive and professional environment with guests and team members.

Tools

PMS

PBX

Lock systems

Fire alarm protocols

Job description

Legacy Ventures in Gatlinburg, TN is seeking a Night Auditor to oversee overnight hotel operations and balance daily transactions. You will process night audit reports, respond to guest needs, and maintain security and confidentiality during third shift hours.

Responsibilities include upselling, cash handling, and maintaining knowledge of PMS, PBX, locks, and fire alarm protocols while delivering courteous service and a professional environment for guests and team members.