Night Audit Lead: Revenue, Ops & Guest Experience

White Lodging; Indianapolis (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Life Insurance & EAP

401(k) match

Vacation & PTO

Tuition reimbursement

Rooms discount

Job summary

White Lodging is seeking a Public Area Attendant for the JW Marriott Indianapolis to oversee overnight operations and lead the Night Audit team. You will ensure accurate revenue reconciliation, manage staff levels, and act as Manager on Duty during the night shift, coordinating with Security and associates to maintain a calm hotel environment.

You will train and mentor team members, respond to guest inquiries, and uphold high standards of service while balancing financial reports and compliance

Qualifications

• Strong organizational and problem-solving skills to manage financial and operational responsibilities.
• Leadership and teamwork abilities to motivate and mentor associates.
• Flexibility to work nights, weekends, and holidays as needed.
• Basic mathematical skills and familiarity with accounting procedures.
• A valid driver's license and clean driving record (if applicable).

Responsibilities

• Lead and oversee the Night Audit team, ensuring accurate revenue reconciliation and smooth overnight operations.
• Monitor and adjust staffing levels to meet guest service needs while maintaining labor model compliance.
• Act as Manager on Duty for the overnight shift, ensuring calm and order in the hotel by collaborating with Security and other associates.
• Prepare and distribute critical financial reports, including gross revenue and over/short reports, and ensure all revenue figures balance.
• Train, mentor, and cross-train associates to maintain a high-performing and knowledgeable team.
• Handle guest inquiries and complaints effectively, ensuring a positive experience for all.

Skills

Organizational skills

Problem-solving

Leadership

Teamwork

Night shift flexibility

Accounting basics

Driver's license

Job description

White Lodging is seeking a Public Area Attendant for the JW Marriott Indianapolis to oversee overnight operations and lead the Night Audit team. You will ensure accurate revenue reconciliation, manage staff levels, and act as Manager on Duty during the night shift, coordinating with Security and associates to maintain a calm hotel environment.

You will train and mentor team members, respond to guest inquiries, and uphold high standards of service while balancing financial reports and compliance