Night Audit - Holiday Inn Express Bradenton

Holiday Inn Express Bradenton West; Bradenton (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Holiday Inn Express Bradenton West is seeking a Night Auditor to ensure a comfortable, caring stay with warm greetings and efficient front desk service.

You will process registrations, manage nightly audits, and handle guest requests while maintaining privacy and confidentiality in line with policy and brand standards.

Qualifications

• Front desk registration and transactions in line with brand standards.
• Deliver efficient check-in/out and greet guests professionally.
• Maintain confidentiality of guest information and follow privacy policies.
• Prepare end-of-shift summaries and communicate with management.

Responsibilities

• Ensure a delightful, seamless arrival and departure for guests.
• Handle guest compliments, comments, observations and challenges promptly.
• Work with other departments to arrange guest-requested services.
• Perform night audit processes and generate required reports.

Skills

Guest service

Front desk

Communication

Computer literacy

Education

High School diploma or GED

Job description

The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.Responsibilities and DutiesEnsure a delightful, seamless arrival and departure for our guests.Greets guest and processes hotel registration and other transactions.Keeps current on hotel accommodations, services and local attractions.Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.Works with other departments as appropriate to arrange for services requested by the guest.Stays current with developments in the hotel by reviewing and updating the communication log.Prepares end of shift summaries and communications for management and other shifts.Makes reservations in accordance with hotel's yield management practices.Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.May be responsible for answering and fielding all calls to the hotel, both internal and external.Identifies and records special billing instructions and notifies Accounting.Obtains appropriate approvals and signatures for guest transactions.Follows hotel policy on cash banks.Maintains confidentiality of guest information.Responsible for night audit process and all required reporting.Hotel Front Desk experience a plus.Ability to work evenings, holidays and weekends.Excellent communication skills: Ability to communicate effectively with guests and associates.Computer literateHigh School graduate or GED equivalent