Night Audit & Guest Services Specialist (Overnight)

Tru by Hilton University Medical Center; Lexington (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Tru by Hilton University Medical Center in Lexington, KY is seeking a Night Auditor to manage overnight front desk operations. You will balance nightly accounts, register guests, handle reservations, and assist guests with requests, ensuring accurate billing and smooth night-shift service.

The role requires strong numerical and communication skills, proficiency with MS Office and hospitality software, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma required.
• Previous customer service experience required.

Responsibilities

• Balance accounts and conduct nightly audits.
• Greet, register, and assign rooms.
• Coordinate with housekeeping/maintenance for reported issues.
• Issue room keys and direct guests.
• Make and confirm reservations.
• Verify guest payment methods.
• Maintain records of room availability and guest accounts.
• Post charges to ledgers.
• Review accounts with guests at checkout.
• Record guest comments and escalate to managers.
• Compute bills and handle payments.
• Transmit and receive messages by phone.
• Answer questions about hotel services and directions.
• Advise housekeeping when rooms are ready.
• Clean and maintain lobby and common areas.
• Date-stamp and sort incoming mail.
• Arrange tours, taxis, or restaurant reservations.
• Plan, schedule or supervise other staff.

Skills

Numerical skills

Analytical thinking

Communication skills

MS Office

Hospitality software

Problem solving

Active listening

Education

High school diploma

Customer service experience

Job description

Tru by Hilton University Medical Center in Lexington, KY is seeking a Night Auditor to manage overnight front desk operations. You will balance nightly accounts, register guests, handle reservations, and assist guests with requests, ensuring accurate billing and smooth night-shift service.

The role requires strong numerical and communication skills, proficiency with MS Office and hospitality software, and the ability to multitask in a fast-paced environment.