Night Audit & Guest Services Specialist

Wequassett; Portland (ME); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Dedicated employee parking

Employer-subsidized medical, dental, &

Life insurance & disability benefits

Health & Wellness benefits

Parental leave

401k employer match

Employee hotel discounts

Food & Beverage discount

Tuition reimbursement

Job summary

The Press Hotel in Portland, ME is hiring for an Overnight Guest Services role focused on front desk accounting and guest relations. You will post room charges, process vouchers, balance daily accounts, and support night audit operations with professionalism and courtesy.

The role requires 1-2 years in customer service, preferably hotel experience, and proficiency in Microsoft Office. Weekend and holiday availability is expected.

Qualifications

• 1-2 years of customer service experience; hotel experience is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Post room charges and taxes to guest accounts.
• Process guest charges vouchers and credit card vouchers.
• Post charges to unposted or night audit guest accounts.
• Transfer charges and deposits to master accounts.
• Balance the day’s charges and make corrections as needed.
• Assist Overnight Manager during emergencies.

Skills

Outlook Office

Opera experience

Auditing & balancing

Organization skills

Policy knowledge

Communication

Professional appearance

Tools

Microsoft Office

Opera PMS

Job description

The Press Hotel in Portland, ME is hiring for an Overnight Guest Services role focused on front desk accounting and guest relations. You will post room charges, process vouchers, balance daily accounts, and support night audit operations with professionalism and courtesy.

The role requires 1-2 years in customer service, preferably hotel experience, and proficiency in Microsoft Office. Weekend and holiday availability is expected.