Night Audit & Guest Services Specialist

Lodging Dynamics; Livingston (MT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Pet insurance

Paid time off

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to greet guests, check in and provide information to ensure a smooth stay at our Livingston, Montana hotel. You will handle invoices, post checks, respond to guest requests and reconcile accounts at end of day.

You'll schedule wake-up calls, manage reservations, answer phones, and contribute to a positive guest experience while upholding company policies and standards across our growing hotel portfolio.

Qualifications

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Skills

Excellent communication

Math skills

Customer service

Multitasking

Attention to detail

Problem solving

Written communication

Verbal communication

Exceptional customer service

Job description

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to greet guests, check in and provide information to ensure a smooth stay at our Livingston, Montana hotel. You will handle invoices, post checks, respond to guest requests and reconcile accounts at end of day.

You'll schedule wake-up calls, manage reservations, answer phones, and contribute to a positive guest experience while upholding company policies and standards across our growing hotel portfolio.