Night Auditor — Overnight Guest Experience Lead

Western States Lodging and Management; Missoula (MT); Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

401(k) match up to 4%

Hotel discounts

Medical, Dental, and Vision insurance

PTO & Vacation

Résumé du poste

Courtyard Missoula by Western States Lodging & Management is seeking a Night Auditor to own the night, delivering friendly, professional service while handling front desk and accounting tasks in Missoula, MT.

As Manager on Duty, you’ll welcome late-arriving guests, process check-ins/outs, run nightly audit reports, and ensure nightly operations run smoothly. This full-time role offers competitive hourly pay, benefits, and growth opportunities within a leading hospitality company.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Experience in hotel front desk or night audit is a plus.

Responsabilités

• Welcome and register late-arriving guests, assign rooms, and accommodate special requests whenever possible
• Check guests out efficiently and professionally
• Assist with reservations, pre-registration, and room assignments
• Respond to overnight guest questions, requests, concerns, and emergencies
• Serve as the Manager on Duty and assist with resolving guest concerns
• Audit group accounts to ensure postings align with applicable sales contracts
• Run night audit reports and complete required accounting documentation
• Follow established cash handling, credit, and check-cashing procedures
• Complete daily front desk and night audit checklists accurately
• Operate the hotel’s property management system and follow brand-specific front desk requirements
• Stay informed about current hotel promotions, services, and amenities
• Demonstrate Western States Lodging & Management hospitality and service standards

Connaissances

Customer service

Attention to detail

Cash handling

Front desk duties

Formation

High school diploma or equivalent

Outils

PMS (Property Management System)

Description du poste

Courtyard Missoula by Western States Lodging & Management is seeking a Night Auditor to own the night, delivering friendly, professional service while handling front desk and accounting tasks in Missoula, MT.

As Manager on Duty, you’ll welcome late-arriving guests, process check-ins/outs, run nightly audit reports, and ensure nightly operations run smoothly. This full-time role offers competitive hourly pay, benefits, and growth opportunities within a leading hospitality company.