Night Audit & Guest Experience Specialist

Spire Hospitality LLC

Park Ridge (NJ)

Hybrid

USD 29,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Early pay

Medical, dental, vision

Pet discount program

401K matching

Life and disability insurance

Paid time off

Hotel discounts

Job summary

Spire Hospitality LLC is seeking a Night Auditor to warmly welcome guests and provide exceptional service throughout their stay. You will close and reset systems for seamless next-day operations, and prepare accurate daily reports, while maintaining guest satisfaction and accuracy.

The role emphasizes attention to detail, strong computer skills, and a commitment to service excellence within a full-time overnight schedule.

Qualifications

High school diploma or its equivalent.
1-year experience as a Guest Services Agent required.
Nj Black Seal License for operating broilers.
Knowledge of accounting operations such as AR, AP, server service fees, etc.
Basic math skills for financial reporting.
Proficient with MS Office (Outlook, Word, Excel).
CPR/First Aid certification.
Prior hotel PMS experience is a plus.

Responsibilities

Deliver courteous, attentive service to guests during the shift.
Prepare daily revenue reports and balance PMS reports for revenue and settlements.
Make corrections in the PMS and troubleshoot computer issues during the shift.
Enter revenue and expenses to generate daily guest/restaurant reports.
Handle check-ins, check-outs, and phone inquiries professionally.
Address guest concerns with effective service recovery.