Night Auditor: Overnight Hotel Operations Pro

Stonebridge Companies; Boston, Northern (MA, KY); Hybrid; USD 23,000 - 33,000; Part time

Benefits offered by this job

Medical benefits

Dental and vision

PTO

401(k) matching

Wellness support

Job summary

Stonebridge Companies in Boston, MA, seeks a Night Auditor to close each business day by balancing revenues and receipts and performing bookkeeping tasks. You will assist with guest check-ins/check-outs and address inquiries, ensuring a smooth overnight operation.

The role requires proficiency with hotel management systems, strong communication skills, and the ability to work nights, weekends, and holidays. Training and benefits are provided for eligible team members.

Qualifications

• Previous hospitality or customer service experience preferred.
• Proficiency in basic bookkeeping and balancing transactions.
• Strong verbal and written communication skills.
• Proficient with property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalation to management when necessary.

Skills

Hospitality exp

Bookkeeping

Communication

PMS proficiency

Customer Service

Independent work

Attention to detail

Tools

Property Management System

Job description

Stonebridge Companies in Boston, MA, seeks a Night Auditor to close each business day by balancing revenues and receipts and performing bookkeeping tasks. You will assist with guest check-ins/check-outs and address inquiries, ensuring a smooth overnight operation.

The role requires proficiency with hotel management systems, strong communication skills, and the ability to work nights, weekends, and holidays. Training and benefits are provided for eligible team members.