Night Audit & Guest Experience Specialist

MHG Hotels LLC; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a dedicated Night Auditor to ensure smooth nightly operations at our Palm Beach area property. You will greet guests, verify IDs, process check-ins/check-outs, and handle payments with precision while delivering a warm, guest-focused experience.

The role requires a professional demeanor, strong communication, and a team-first attitude, with flexible shifts including mornings, evenings, and weekends. We offer comprehensive benefits and opportunities for career growth.

Qualifications

• Standing for long periods during shifts.
• Reading and visually verifying information accurately.
• Ability to move, lift, push and pull objects up to 25 pounds.
• MHG Hotels LLC is an equal opportunity employer and does not discriminate.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for changes; verify guest identity.
• Respond to and resolve guest requests.
• Secure payments, verify and adjust billing as needed.
• Provide guests with room information, directions, amenities, and local interests.
• Process night audit and run daily reports; communicate with the next shift.
• Complete cashier and closing reports, counting the bank at shift end.
• Accept and record wake-up calls and deliver to the appropriate department.
• Maintain confidentiality of guest information.
• Report maintenance problems, accidents, and safety hazards.
• Keep contingency lists and communicate necessary messages; protect company assets.
• Comply with quality assurance expectations and keep doors locked at night.
• Clean and organize the front desk, lobby, and market area when hotel is quiet.

Skills

Customer service

Attention to detail

Communication

Team player

Job description

MHG Hotels LLC is seeking a dedicated Night Auditor to ensure smooth nightly operations at our Palm Beach area property. You will greet guests, verify IDs, process check-ins/check-outs, and handle payments with precision while delivering a warm, guest-focused experience.

The role requires a professional demeanor, strong communication, and a team-first attitude, with flexible shifts including mornings, evenings, and weekends. We offer comprehensive benefits and opportunities for career growth.