Night Audit & Guest Experience Specialist

Crestline Hotels & Resorts; Fort Worth (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Night Clerk in Fort Worth, TX to handle check-ins/check-outs, answer calls, and perform nightly accounting tasks. The role requires balancing financial records, working with the Property Management System, and supporting housekeeping as needed during the midnight shift.

Ideal candidate has a GED, at least one year of similar hotel experience, and is available 11pm–7am with basic computer skills. Crestline is an Equal Opportunity Employer.

Qualifications

• GED required.
• One year experience in a similar hotel role.
• Ability to work the overnight shift 11pm-7am.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure guest satisfaction.
• Maintain knowledge of hotel features/services, room types, rates, and promotions.
• Operate PMS and balance financial records for night audits.
• Process currency exchanges and payments to guest accounts.
• Post and audit room charges and banquet/catering postings.
• Close POS and run end of day reports.

Education

GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Night Clerk in Fort Worth, TX to handle check-ins/check-outs, answer calls, and perform nightly accounting tasks. The role requires balancing financial records, working with the Property Management System, and supporting housekeeping as needed during the midnight shift.

Ideal candidate has a GED, at least one year of similar hotel experience, and is available 11pm–7am with basic computer skills. Crestline is an Equal Opportunity Employer.