Night Audit & Guest Experience Specialist

The Marcus Corporation; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Two for one movie theater coupons

Career growth and transfer options

Paid time off

Medical, dental, and vision insurance;

Job summary

AC Hotel Chicago Downtown, part of Marcus Hotels & Resorts, seeks an energetic Night Auditor to welcome guests, manage check-ins/outs, and ensure accurate daily revenue reporting. You will work with hotel systems, audit financial data, and maintain professional guest relationships, contributing to smooth overnight operations.

Candidates should have a high school diploma and hospitality experience, with strong communication skills and the ability to work varied shifts including nights, weekends,

Qualifications

• High school diploma or equivalent required.
• Prior guest/customer service experience preferred in hospitality.
• Ability to read, listen, and communicate effectively in English.
• Excellent customer service and communication skills.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle reservations, inquiries, and complaints using hotel systems.
• Prepare daily revenue reports and audit data from hotel systems.
• Run audit reports from Front Office mainframe, Micros, and Credit Card systems.
• Maintain cash handling and financial transactions accurately.
• Balance revenue and settlement accounts nightly and prepare daily summaries.

Skills

Customer service

Communication

Problem solving

Independence

Education

High school diploma

Tools

Micros

Front Office system

Credit Card system

Job description

AC Hotel Chicago Downtown, part of Marcus Hotels & Resorts, seeks an energetic Night Auditor to welcome guests, manage check-ins/outs, and ensure accurate daily revenue reporting. You will work with hotel systems, audit financial data, and maintain professional guest relationships, contributing to smooth overnight operations.

Candidates should have a high school diploma and hospitality experience, with strong communication skills and the ability to work varied shifts including nights, weekends,