Night Audit & Front Desk Supervisor

Renaissance St. Louis Airport; Pine Lawn (MO); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Renaissance St. Louis Airport is seeking a Front Desk Supervisor to manage daily guest services and oversee front desk operations. You will coordinate with hotel departments to ensure smooth check-ins, accurate reporting, and exceptional guest experiences.

This role requires at least one year in a similar position, strong math and computer skills, and a solid knowledge of service standards and etiquette. You will prepare and review daily revenue reports, balance accounts, and handle inquiries

Qualifications

• Must have comprehensive knowledge of service standards, guest relations, and etiquette.
• Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
• Must have the comprehensive ability to communicate effectively with guests and associates.
• At least one year of relevant experience required.

Responsibilities

• Prepare daily revenue reports by auditing tapes and journals to break down revenue, covers, tips, and settlements.
• Run audit reports and journals from all credit-card and computer systems.
• Input revenue and expenses to generate daily reports such as Guest Ledger Summary and Daily Restaurant Summary.
• Balance revenue and settlement accounts nightly and reset systems for the next day.
• Make corrections, adjustments, and handle computer issues as needed.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Distribute documentation and reports to proper departments.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with Front Desk and restaurant closing for smooth file maintenance and reset for next day operations.
• Ability to communicate effectively with guests, vendors, and associates.
• Adhere to all applicable Federal, state, local health and safety standards.
• Assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
• Follow StepStone and hotel policies and procedures.

Skills

Guest relations

Etiquette

Computer skills

Mathematical ability

English communication

Education

High school diploma

Job description

Renaissance St. Louis Airport is seeking a Front Desk Supervisor to manage daily guest services and oversee front desk operations. You will coordinate with hotel departments to ensure smooth check-ins, accurate reporting, and exceptional guest experiences.

This role requires at least one year in a similar position, strong math and computer skills, and a solid knowledge of service standards and etiquette. You will prepare and review daily revenue reports, balance accounts, and handle inquiries