Assistant Front Office Manager

Lodging Hospitality Management Corporation; Missouri; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Lodging Hospitality Management Corporation seeks an Assistant Front Office Manager to lead the front desk team at Marriott St Louis Airport. You will ensure guest satisfaction, supervise check-in/out, and uphold Marriott procedures with strong guest service focus.

Responsibilities include greeting guests, coordinating with reservations, handling room assignments, resolving issues promptly, and supervising staff across day, evening, and night shifts.

Qualifications

• Hotel Front Desk: 3 years (Required).
• Ability to read English and communicate effectively.
• Must be able to work day, evening, and night shifts.

Responsibilities

• Greet customers with a friendly welcome and assist with requests.
• Confirm room rate visually and assign rooms based on guest needs.
• Complete reservation requests and answer phones promptly.
• Close guest accounts at check-out and address issues or disputes.

Skills

Customer service

Conflict resolution

English literacy

Team leadership

Job description

Job Details

• Job Location: Marriott St Louis Airport - St Louis, MO 63134Position Type: Full TimeSalary Range: $21.00 - $21.00 HourlyPosition Title: Assistant Front Office Manager Department: Front Office Reports To: Front Office Manager Date Written/Revised: August 12, 2026

Job description:

POSITION PURPOSE

Seeking leader minded, initiative taking Assistant Front Office Manager personnel to oversee and support the front office department to ensure compliance with Marriott operating procedures, standards of total guest satisfaction. This individual would also be responsible for helping front desk staff complete the registration process by obtaining data from the guest and/or reservations print out, inputting information via computer or through a manual process and confirming pertinent information (number of guests in room, room preference, special requests and departure date) if need be.

EXAMPLES OF DUTIES

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number.
• Complete reservation requests utilizing similar format as check in process. Promptly answer the telephone, within three rings at the service promise help desk and front desk.
• Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
• Problem solve to resolve customer issues.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Hotel Front Desk : 3 years (Required)

Shift availability:

• Day Shift (Required)
• Evening Shift (Required)
• Night Shift (Required)

Work Location: In person

QualificationsSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Ability to read English sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to stand for long periods of time.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Must possess basic computational ability.
• Must possess basic computer skills.