Front Desk Supervisor - Evening Guest Experience Lead

Hilton St. Louis Frontenac; St. Louis (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Career Growth Opportunities/ Manager培训

Job summary

Hilton St. Louis Frontenac is seeking a Front Desk Supervisor to oversee guest services on the 2nd shift. You will greet guests, register arrivals, process payments, issue keys and assist with luggage while maintaining excellent service standards.

The role requires strong communication, cash handling, and computer skills, with a flexible schedule including nights and weekends. Experience with major hotel brands is preferred, and team collaboration is essential.

Qualifications

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city where hotel is located and its attractions.
• Ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

• Greet and welcome guests upon arrival and register them into the system.
• Process payments at registration and checkout, maintain a house bank and report receipts.
• Issue room keys and control access to safety deposit boxes; post charges as requested.
• Respond promptly to guest complaints and resolve issues.
• Assist guests with reservations, check-ins and check-outs.
• Help guests with luggage and provide local area information.

Skills

Strong communication skills

Customer service

Cash handling

Computer skills

Reading & writing abilities

Teamwork

Education

High School diploma / Secondary qualification or equivalent

Job description

Hilton St. Louis Frontenac is seeking a Front Desk Supervisor to oversee guest services on the 2nd shift. You will greet guests, register arrivals, process payments, issue keys and assist with luggage while maintaining excellent service standards.

The role requires strong communication, cash handling, and computer skills, with a flexible schedule including nights and weekends. Experience with major hotel brands is preferred, and team collaboration is essential.