Night Audit & Front Desk Specialist

Defoor Hospitality Group; Chattanooga (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Defoor Hospitality Group seeks a dedicated Night Audit/Front Desk team member to oversee the 3rd shift, balance daily operations, and respond promptly to guest needs. This role requires clerical duties, basic computer work, and simple accounting tasks to ensure smooth nightly performance.

The ideal candidate has strong customer service skills, the ability to multitask, and a proactive, self-starting attitude while maintaining security and confidentiality of guest information.

Qualifications

• Prior customer service experience.
• Prior accounting experience is preferred.

Responsibilities

• Greet and assist guests at the lobby and front desk.
• Balance daily hotel operations and close the shift.
• Maintain cash drawer balance and handle cash accurately.
• Operate and monitor hotel systems (PBX, PMS, door/key systems).
• Upsell rooms to walk-ins and reservations.
• Adhere to brand and Legacy Hotel Partners standards.
• Maintain clean, professional work area and appearance.
• Follow safety and evacuation procedures.

Skills

Flexible schedule

Customer service

Multitasking

Team player

Self-starter

Written communication

Verbal communication

Cash handling

Math skills

Financial literacy

Tools

PMS reservation systems

PBX phone system

Key lock system

Job description

Defoor Hospitality Group seeks a dedicated Night Audit/Front Desk team member to oversee the 3rd shift, balance daily operations, and respond promptly to guest needs. This role requires clerical duties, basic computer work, and simple accounting tasks to ensure smooth nightly performance.

The ideal candidate has strong customer service skills, the ability to multitask, and a proactive, self-starting attitude while maintaining security and confidentiality of guest information.