Night Audit & Front Desk PBX Specialist

Omni Hotels & Resorts; Asheville (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Omni Grove Park Inn & Spa is seeking a Night Auditor/Overnight PBX Operator to manage nighttime front desk and audit functions, ensure daily financial accuracy, and assist guests with communications. You will balance postings, prepare reports, and support night-time operations across departments.

The role requires strong guest service skills, reliability, and the ability to work overnight shifts, weekends, and holidays. Omni emphasizes guest satisfaction and professional standards.

Qualifications

• Excellent customer service and problem solving skills.
• Must have strong communication, computer and organizational skills.
• Move, bend, lift, carry up to 30 pounds without assistance.

Responsibilities

• Prepare daily reports and distribute as directed.
• Balance daily postings and revenue, and resolve inaccuracies.
• Handle Express checkouts and nightly audit checklists.
• Maintain PBX operations and assist guests with inquiries.
• Communicate wrap-up information to other departments in the morning.

Skills

Customer service

Problem solving

Communication

Guest relations

Job description

Omni Grove Park Inn & Spa is seeking a Night Auditor/Overnight PBX Operator to manage nighttime front desk and audit functions, ensure daily financial accuracy, and assist guests with communications. You will balance postings, prepare reports, and support night-time operations across departments.

The role requires strong guest service skills, reliability, and the ability to work overnight shifts, weekends, and holidays. Omni emphasizes guest satisfaction and professional standards.