Night Audit Front Desk Associate (PT)

DOUBLETREE BY HILTON NASHUA; Nashua (NH); On-site; USD 30,000 - 42,000; Full time

Job summary

DOUBLETREE BY HILTON NASHUA is seeking a front desk associate to greet guests, check them in, assign rooms, issue keys, and handle reservations with courtesy. You will verify guest payments, post charges, and balance accounts while providing excellent customer service.

The role requires strong communication, professionalism, and leadership to coordinate with housekeeping and other hotel departments, ensuring a smooth guest experience from check-in to checkout.

Qualifications

• High School Diploma and 2–4 years related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments, and make change.
• Issue room keys and coordinate with bellhops.
• Review accounts and charges during checkout.
• Post charges to ledgers and receipts in systems.
• Transmit and receive messages via telephone systems.
• Coordinate with housekeeping or maintenance for reported issues.
• Make and confirm reservations.
• Record guest comments or complaints and refer to management as needed.
• Advise housekeeping when rooms are vacated and ready for cleaning.
• Arrange tours, taxis, or restaurant reservations for guests.
• Deposit valuables in hotel safes.
• Date-stamp, sort, and rack mail/messages.
• Perform bookkeeping activities including nightly audits.
• Answer inquiries about hotel services and directions; suggest dining or entertainment.
• Maintain lobby and common areas; restock supplies.
• Prepare basic food service items such as continental breakfast or beverages.

Skills

Communication skills

Professionalism

Customer service skills

Leadership skills

Education

High School Diploma

Tools

Payroll & HR systems

Word processing

Spreadsheet

Accounting software

POS & credit card processing

Job description

DOUBLETREE BY HILTON NASHUA is seeking a front desk associate to greet guests, check them in, assign rooms, issue keys, and handle reservations with courtesy. You will verify guest payments, post charges, and balance accounts while providing excellent customer service.

The role requires strong communication, professionalism, and leadership to coordinate with housekeeping and other hotel departments, ensuring a smooth guest experience from check-in to checkout.