Night Audit Associate

Woodbury Corp.; Grand Island (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Dental insurance

Health insurance

Vision insurance

Free uniforms

Training & development

Job summary

Woodbury Corp. in Grand Island, NE is seeking an overnight front desk associate to deliver courteous guest service, manage check-ins and check-outs, handle reservations, and ensure security and a welcoming atmosphere.

You will process payments, verify billing, provide information on local attractions, and respond to guest requests with limited supervision. Candidates should have a high school diploma, strong communication skills, and the ability to stand for long periods while staying

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service and communication skills.
• Basic computer skills and willingness to learn hotel systems.
• Flexible to work variable overnight schedules.
• Reliable, punctual, and professional appearance.
• Ability to stand for extended periods.
• Ability to lift/carry up to 10 pounds.
• Self-motivated and proactive team member.

Responsibilities

• Greet and serve guests in a courteous and professional manner.
• Ensure guest rooms and public areas are clean and meet standards.
• Assist with check-ins, check-outs, and room reservations.
• Process payments, adjustments, and billing accurately.
• Provide directions and information on property amenities and local area.
• Respond to guest needs, requests, and wake-up calls.
• Maintain front desk area neat and organized; adhere to procedures.
• Duties may vary with supervisor’s request.

Skills

Exceptional customer service

Excellent verbal and written comm.

Basic computer skills

Availability to work flexible schedule

Reliable

Professional appearance

Stand for extended periods

Lift up to 10 pounds

Self-motivated & proactive

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off
• Dental insurance
• Health insurance
• Vision insurance
• Free uniforms
• Training & development

Join our team! Your main focus will be to help every guest have a memorable and seamless stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount package, and opportunities for growth and advancement.

Summary of Duties and Responsibilities/ Essential Functions

Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation

Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure & authorize payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisor’s request.

This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.

Minimum Qualifications

• High school diploma or equivalent
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Basic computer skills
• Availability to work a variable work schedule
• Must be reliable to work on time
• Must present self in a professional manner regarding personal dress and grooming
• Ability to stand for extended periods of time
• Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be self-motivated and work in a proactive manner

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed