Night Auditor

The Roycroft Inn; East Aurora (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Opportunities

Training & Development

Opportunity for Advancement

Medical

Dental

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Hotel Discounts

Safe Work Environment

Creating memorable experiences one je—

Job summary

The Roycroft Inn in East Aurora, NY is seeking a Night Auditor to warmly welcome guests and ensure accurate nightly financials. You will handle check-ins/outs, respond to guest requests, and coordinate with housekeeping, maintenance, and food & beverage to deliver exceptional service.

The role emphasizes reliable communication, attention to detail, and adherence to hotel policies while upholding the property's Guiding Principles. Weekend and holiday availability is required.

Qualifications

• Excellent communication, organizational, and guest service skills required.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management software systems.

Responsibilities

• Assist with prompt check-in and check-out of guests.
• Provide telephone service and accurate information to guests.
• Know hotel services and assist guests accordingly.
• Respond to guest requests promptly and courteously.
• Coordinate with housekeeping, maintenance, and F&B for guest services.
• Review shift logs and update for next shift.
• Resolve conflicts and negotiate effectively.
• Work as a team with coworkers.
• Process mails, messages, wake-up calls, and guest amenities.

Skills

Excellent communication

Organizational skills

Guest service skills

Availability weekends/holidays

Tools

Microsoft Excel

Microsoft Word

Property management software

Job description

Night Auditor

Are you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see, or are you someone who strives to make a positive difference in someone's day? Join us as a Night Auditor where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As a Night Auditor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles.

Responsibilities

• Participate in the prompt and courteous check-in and check-out of guests.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably, and always ensuring complete and accurate information.
• Demonstrate a working knowledge of all services, facilities, and programs of the hotel and effectively assists the hotel’s guests.
• Respond to guests’ requests promptly, efficiently, and courteously.
• Communicate effectively.
• Arrange fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable.
• Stay current with developments in the hotel by reviewing the communication log each shift; update the log for the next shift.
• Resolve conflicts and negotiate effectively.
• Demonstrate teamwork by cooperating, assisting, and communicating effectively with co-workers.
• Properly process guests’ mail, messages, packages, and wake-up calls.
• Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
• In oversold situations, make accommodations for "walked" guests.
• Ensure wake-up calls are delivered in a timely fashion.
• Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage, etc.
• Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
• Accurately close shift by getting appropriate approval signatures and authorization codes.
• Complete the nightly processing sequence to close the current day’s sales.

Requirements

• Serve as Manager On Duty when required.
• Work in other areas of the hotel when needed to assist operations.
• Inform immediate supervisor promptly and fully of all problems or unusual matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management software systems.
• Working knowledge of telephone etiquette.
• Excellent communication, organizational, and guest service skills required.
• Project a favorable image of the Hotel to the public at all times
• Perform other duties as assigned, requested, or deemed necessary by management.
• Must have open availability to work weekends and holidays.

Physical

• Move, transport, put, install, remove, replace, position, place, and transfer.
• Move about or to, position self.
• Operate, adjust, attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
• Stand for extended periods of time.
• Communicate, converse, discern, convey, discuss.
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation for providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.

What You Can Expect

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Hotel Discounts
• Safe Work Environment
• Creating memorable experiences one guest at a time
• Opportunities to give back to the communitythrough our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.

Must be available to work 11:00 PM to 7:00 AM