Night Audit Associate

Woodbury Corporation; Grand Island (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Dental insurance

Health insurance

Vision insurance

Free uniforms

Training & development

Job summary

Woodbury Corporation is seeking an overnight Front Desk Clerk to warmly greet guests, manage check-ins/check-outs, and ensure a seamless stay. You will handle payments, provide local information, and respond to guest needs with professionalism.

This role requires returning guests with a friendly demeanor, ability to work overnight shifts, and maintain lobby and front desk standards. Training and uniforms are provided.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication skills (verbal and written).
• Basic computer skills required for front desk tasks.
• Ability to work a variable overnight schedule.
• Professional appearance and reliable punctuality required.

Responsibilities

• Greet guests in a courteous, professional manner and assist with check-ins/check-outs.
• Ensure guest rooms and lobby areas are clean and welcoming.
• Respond to guest requests and concerns promptly.
• Process payments and assist with billing discrepancies.
• Provide directions and information about local amenities and hotel hours.
• Assist with wake-up calls and coordination with other hotel departments.

Skills

Exceptional customer service

Verbal and written communication

Basic computer skills

Flexible schedule

Reliable punctuality

Professional appearance

Stamina to stand long periods

Lifting to 10 lb max

Proactive problem solving

Education

High school diploma or equivalent

Job description

Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Benefits

• 401(k) matching
• Employee discounts
• Paid time off
• Dental insurance
• Health insurance
• Vision insurance
• Free uniforms
• Training & development

Join our team! Your main focus will be to help every guest have a memorable and seamless stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount package, and opportunities for growth and advancement.

Summary Of Duties And Responsibilities/ Essential Functions

Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure & authorize payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisor’s request. This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.

Minimum Qualifications

• High school diploma or equivalent
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Basic computer skills
• Availability to work a variable work schedule
• Must be reliable to work on time
• Must present self in a professional manner regarding personal dress and grooming
• Ability to stand for extended periods of time
• Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be self-motivated and work in a proactive manner

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed